TERMS OF SERVICE AND CONDITIONS OF USE

By subscribing to, purchasing or using any service provided by Eclipse A.C., the client declares that they have read, understood and agreed to the conditions established in this document.

Using our services constitutes acceptance of these terms. If the client disagrees with any provision, they must stop using our services.

Eclipse A.C. is committed to protecting the privacy and security of information belonging to its clients, partners and users.

Personal data processing must comply with Brazil's General Data Protection Law (LGPD), Law No. 13,709/2018, including the principles of purpose, necessity, transparency and security.

Collected information will be used exclusively for legitimate purposes related to service delivery, administration, security and the maintenance of internal records.

Eclipse A.C. reserves the right to modify, update or add provisions to this document whenever necessary.

Any changes will be communicated through the organization's official channels. Clients are responsible for staying informed about any updates.

All clients and partners must maintain respectful and professional conduct when interacting with members of Eclipse A.C.

Threats, discrimination, fraudulent activities, harassment or any other behavior that compromises the organization's integrity will not be tolerated.

Eclipse A.C. offers customized service plans developed for servers that require specialized support in ScreenShare, user investigations and monitoring of suspicious activities.

Prices will be determined according to each server's needs, team availability and the conditions established during the contracting process.

All service plans are billed monthly, according to the amount agreed between Eclipse A.C. and the client.

Payments must be made within the deadline established at the time of contracting.

In the event of late payment, additional charges may apply, provided they have been disclosed and agreed upon in advance, in compliance with applicable law.

Non-payment may result in the temporary suspension of services until all outstanding amounts are settled.

Servers with active service plans will receive priority when submitting support requests, subject to the conditions of the subscribed plan.

Priority will be determined based on team availability and the urgency and complexity of each request.

An active plan does not guarantee immediate assistance or uninterrupted service availability.

Clients may request cancellation of their service plans through Eclipse A.C.'s official communication channels.

Once cancellation is confirmed, all services associated with the contract may be terminated.

Any refund requests will be assessed according to the agreed conditions and applicable law.

Eclipse A.C. will make reasonable efforts to keep its services operational and available.

However, interruptions may occur due to maintenance, technical problems, team member unavailability or external circumstances.

Bans imposed on servers served by Eclipse A.C. may be documented by the responsible administrators.

These records may include:

Identification of the user involved; Reason for the ban; Date and time of the incident; Evidence used during the investigation; Administrator responsible for the decision. All records must be treated as confidential and accessed exclusively by authorized persons.

Evidence collected during investigations may include video recordings, screenshots, technical reports and other relevant materials.

These materials may be stored in the organization's internal environment, known as Eclipse Cloud, intended for organizing and preserving records.

Access will be restricted to authorized team members, according to their respective responsibilities.

Investigation results and ban records will not necessarily be made publicly available.

Information will be shared exclusively with authorized professionals and parties with a legitimate justification for requesting access.

If a possible error is identified in a procedure, an administrative review may be requested.

The request must provide sufficient information to identify the incident and allow a new assessment.

Whenever possible, the review will be conducted by an administrator other than the one responsible for the original investigation.

All evidence must be preserved in its original, unaltered state to maintain its authenticity and reliability.

The fabrication, manipulation or intentional presentation of false evidence to harm third parties or influence administrative decisions is expressly prohibited.

ScreenShare procedures must be conducted exclusively by members authorized by Eclipse A.C.

All investigations must follow the organization's internal standards, maintaining impartiality and respecting the privacy of the users involved.

All verification procedures must be carried out with the knowledge and consent of the user involved.

The responsible member must explain the purpose of the procedure and limit the investigation to information relevant to the matter being examined.

Access to files, personal information or other materials unrelated to the purpose of the verification must not be requested.

All analysts must act responsibly, impartially and professionally.

Using a position within the organization to obtain personal benefits, intimidate users, disclose private information or carry out unauthorized activities is expressly prohibited.

All conclusions must be based on evidence actually identified during the procedure.

No action should be recommended solely on assumptions or interpretations without sufficient supporting evidence.

Eclipse A.C. undertakes to provide its services professionally, maintaining the quality, security and impartiality of its procedures.

The organization is also responsible for guiding its members regarding their roles and compliance with internal guidelines.

Clients must provide accurate and truthful information necessary for service delivery.

They must also respect the organization's members, comply with payment conditions and use the services exclusively for the contracted purposes.

Eclipse A.C. reserves the right to suspend or terminate services if fraudulent practices, illegal activities or conduct that compromises the organization's security and integrity are identified.

Whenever possible, these decisions will be accompanied by an appropriate justification.

Documents, reports, evidence, procedures, administrative records and other internal information must be treated as confidential whenever their nature requires restricted access.

Disclosing, reproducing or distributing internal information without authorization from those responsible is expressly prohibited.

Violations may result in access revocation, removal from the organization or other applicable measures.

Access to internal systems and records will be granted exclusively to members who need this information to perform their respective duties.

The organization must implement appropriate measures to prevent unauthorized access, data leaks and misuse of information.

Records will be retained for the period necessary to fulfill the organization's administrative, contractual and legal purposes.

When data is no longer necessary, it must be deleted or anonymized, respecting applicable legal requirements regarding storage periods.

Eclipse A.C. reserves the right to temporarily suspend or terminate services in situations involving violations of these terms, operational unavailability or other duly justified circumstances.

Situations not expressly covered by this document will be assessed by Eclipse A.C.'s administration, taking into account impartiality, good faith and applicable law.

These terms will be interpreted according to the laws and regulations of the Federative Republic of Brazil, particularly the General Data Protection Law (Law No. 13,709/2018) and, where applicable, the Consumer Protection Code.

Any questions, complaints, requests or inquiries related to our services must be directed through Eclipse A.C.'s official communication channels.